We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.
This warranty does not apply to any defect in the product arising from fair wear and tear wilful damage, accident, negligence by you or any third party, if you use the product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
The following events will void the warranty:
1. Customer removes/replaces any components.
2. Damage caused by the poor power supply, lightning, or voltage surges.
3. Burnt parts on hash boards or chips.
4. Miner/boards/components damage due to water immersion or corrosion due to wet environment.
Bitcoin Mining Solution does not take any responsibility for or compensate for any loss as a result of downtime caused by delays in transportation and or damaged / defective items.
The warranty offered is covered by the manufactures for the products and not Bitcoin Mining Solution. The warranty is subject to the warranty terms offered by the manufacturer of each product. All claims will need to be dealt directly with the manufacturer or with Bitcoin Mining Solution.
The customer must return the defective equipment at their own expense after opening a support ticket and troubleshooting with Bitcoin Mining Solution customer support. Bitcoin Mining Solution will pay for the shipping cost to the customer when shipping a replacement unit within the warranty period. Bitcoin Mining Solution will not pay for any loss of downtime or delay caused by customs. In cases where the warranty is void or after the warranty period, the equipment can be repaired for the cost of parts and labor.
Warranties Offered By Manufacturer
All Baikal Miners:
Once the purchase is completed, it means the recognition of the following policies.
1. No refund and return after the payment.
2. A 180-day warranty for miners.
The following conditions will make the warranty invalid:
1. Disassembled machine, unauthorized changes, or replacement of components.
2. Damage caused by a lightning strike, voltage surge, faulty power supply, etc.
3. Burnt circuit boards or chips.
4. Damage by water, dampness, or corrosion.
In the case of the above, we will provide paid maintenance service. The freight fee of maintenance is paid by the buyer, and we are not responsible for the loss of income during the maintenance period.
All Bitmain Miners:
1. A 180-day warranty is provided starting from the shipping date. Overclocking the miner will void the warranty immediately.
2. All sales are final. No refunds will be granted. Defective miners can be repaired for free if they fall under the Bitmain warranty policy. After the warranty period, machines can be repaired at the cost of parts and labor.
3. The following events will void the warranty:
• Customer removes/replaces any components by himself without receiving permission from Bitmain first;
• Damage caused by the poor power supply, lightning or voltage surges;
• Burnt parts on hash boards or chips;
• Miner/boards/components damage due to water immersion or corrosion due to wet environment.
4. For all repairs or RMA, within warranty or not, the customer must return the defective parts at his/her own expense.
5. Bitcoin Mining Solution will cover return shipping costs when shipping a replacement unit within the warranty period.
6. If you notice there are some loose heatsinks when you receive the miner, please inform us by email at email@example.com within 3 days from the date the package is received according to UPS/DHL/FEDEX’s website.
7. Bitcoin Mining Solution does not take any responsibility for or compensate for any loss as a result of downtime caused by delays in transportation as a result of custom formalities or other reasons.
All Dayung Miners:
1. A 180-day warranty is provided starting from the shipping date.
2. This warranty does not apply to any defect in the product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party.
3. This warranty will lapse if you have done the following:
• Burned parts on the hash board or the chips
• Water damage
• You yourself have removed and/or replaced elements without consultation
• Poor power supply, lightning or voltage overvoltage
You should return the Product in its original packaging to Dayun Company at the address above. Prior authorization must be obtained for any returns by contacting Dayun Company customer services and obtaining an RMA number, which must be quoted in any correspondence. You must back up all data as we cannot guarantee your data during repairs or testing.
If any item is returned which is found not to be faulty by our technicians, then a charge will be made for return carriage insurance and administration.
All EBANG Miners:
1. Three Guarantees: machine warranty valid for six months
2. In the qualified mine, we offer an additional after-sales service.
1. When the machine breaking out, please contact Ebang customer service and they will help you troubleshoot the first time.
2. Failed to troubleshoot, please remove defective parts and return to service after the remote confirmation.
3. Returning to repair, please fill in the “after-sales information form” and put it into the package, then sending back together with the machine.
4. Returning to repair, please pay attention to protecting the Serial Number, because we can judge the warranty time according to it.
5. Re-delivery for repairing, pay attention to the components package, and take some protective measures to avoid the damage caused by the poor package.
6. Received repair machine, customer service will contact you immediately. After confirming the problem and the part, it will be put into maintenance timely.
7. Maintaining time from the confirmation and signature of the customer service, will be 1-5 working days.
8. On completion of repairing, customer service will promptly contact customers, inform the maintenance situation and precautions. Then send it back to you.
All iBeLink Miners:
1. A 180-day warranty is provided starting from the shipping date.
2. All sales are final.
3. Defective machines will be repaired for free under the Broadening warranty policy.
4. The following events will void the warranty: Overclocking the miner; customer removal and replacement of any components without receiving permission from Broadeng; damage caused by the poor power supply, lightning or voltage surges; burnt parts on hash boards or chips; damage due to water immersion or corrosion in a wet environment.
5. The customer will return the defective equipment at their own expense, after opening a support ticket and troubleshooting with iBeLink customer support. Bitcoin Mining Solution unit within the warranty period. Bitcoin Mining Solution will not pay for any loss of downtime or delay caused by defective equipment. In cases where the warranty is void or after the warranty period, the equipment can be repaired for the cost of parts and labor.
All Innosilicon Miners:
All miners will be tested by the factory before shipment and certified by Innosilicon. The post-sales service policy is as follows. After payment, your order will be processed immediately.
180 days parts warranty for any miners directly purchased from Innosilicon (counting upon miner arrival).
Please don’t send any machines or parts without contacting our support team first. Any loss or damage as a result of lack of contact will be the responsibility of the customer.
The warranty expires in the following cases:
• Miner is demolished, privately altered or component replacement by customers;
• Lightning, voltage surges, poor quality power supply causing damage;
• Circuit boards and components damaged by water, exposed to moisture or corroded;
• The circuit board or the chip is completely burned;
• Excessive Over-clocking in an overheating environment.
• If the above case happens, services of your miner maintenance will be charged. For the specific procedures, please refer to the after-sales process.
All Pangolin Miners:
1. Please contact us to help to troubleshoot the issue with online consultation.
2. If you are able to locate the defective part/unit. Please create a warranty order and ship it to Pangolin
3. If the PCB/unit of the Miner or PSU is burnt, oxidized, broken or the PIN on it is fallen off, it will be scrapped the unit. Please do not return it.
4. If the customer disassembly/replaces any parts especially hash boards without permission from PangolinMiner, for technical reasons the miner/PSU would not be repaired.
5. Please only ship the defective part (Whatsminer/PSU/hash board/control board) to our repair center, do not include the accessory.
• Pack the parts carefully better with foam to avoid shipment damage, the warranty will not cover the faulty part caused by shipping.
• Please print two copies of the Repair Ticket, stick one outside the package, and put one inside. The package will be rejected if there are not two copies of the Repair Ticket.
• Please be noticed all the customs clearance fees would be billed to clients and inform your transport company to deal with the customs issue with you first to avoid the delay. PangolinMiner will not respond to any custom issue. (Better declare the low value “within 50$” as the “Warranty Item”).
• Please make sure that the delivery is made on workdays only, and “MiniServer” (or your “Power supply”) is described on the waybill item description.
• We will not accept any form of “Freight Collect”, and the packages will be sent back to the sender. Per our clause of warranty, you need to take over all the expenses of the shipment.
• Please DON’T ship any product of the company that PangolinMiner is not responsible for. Packages containing other products will be returned to the sender or discarded.
• The warranty will not cover the products have been repaired by other association or people.
• PangolinMiner will only give support to our Direct Clients, all the product sold from PangolinMiner were recorded in our systems. Any resold parts will not be included to repair support.
3. Create your ticket of Repair.
• Log into your PangolinMiner account.
• Select the “YOUR TICKET” options bar at the “ACCOUNT” interface.
• “Submit a new ticket” with your warranty request to PM@firstname.lastname@example.org
• We will firstly make Online consultation with your problem. Then send you a Repair ticket form to fill up if your problem needs a warranty. e. Print two copies of the Repair ticket as mentioned above, stick one outside your package, and put one inside. f. Add a new message with the tracking number at the ticket you submit the request.
4. Instructions for out of warranty repair
If your machine is out of warranty, you can send the parts or machine to PangolinMiner for paid repair.
Please follow the process as Section 3: Create your ticket of repair. The bill will be sent to you once the machine was done the repair. Note: If the hashboard/part gets damaged during the transport, we are not able to repair them.